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Concierge
Assists hotel guests or residents with requests — from restaurant reservations to hard-to-get tickets.
Did you know?
Top hotel concierges wear two crossed golden keys, the badge of Les Clefs d'Or, which requires at least five years' service in a luxury hotel.
How subjects help
- Communication: Find out exactly what a guest wants and arrange tickets, tables or tours for them.
- Languages: Help guests from abroad by phoning restaurants or giving directions in their language.
- Geography: Know the city well enough to suggest hidden spots and the quickest way to reach them.
A famous name
Ferdinand Gillet: Chef concierge of Paris's Hotel Scribe who united Europe's concierges in Les Clefs d'Or in 1952.
Try it yourself: Guide a tour of your mini museum
- Choose objects that tell a story about you or your home, like an old toy, a photo or a souvenir.
- Arrange them in the order you want your visitor to see them, and write a short label for each one.
- Plan what you will say at each stop: one fact, one story and one question for your visitor.
- Give the tour to at least one person, then ask what they enjoyed most and what was confusing.
Tour guides plan a route and a story for every stop, then adjust it for each group by watching faces and taking questions.
Adapted from Center for Inspired Teaching: What would you see in a museum of Me?.
Also try: Plan a perfect day for a visitor.
Known for it in
France, USA, Switzerland, Japan, UAE